SHIPPING + RETURNS

Shipping information

Mujō will use reasonable endevours to dispatch an order within 3 working days (Monday- Friday excluding official public holidays) from the date the order was submitted by you.

Shipping fees are calculated on weight and location. Currently Mujō can only ship within the UK, though please get in touch if you live outside the UK, for further details of postage.

Free tracked shipping is automatically applied to UK orders over £85.There may, at times, be factors outside of our control that may result in delivery delays. Whilst we cannot guarantee delivery on a particular date or time we welcome you to get in touch prior to placing an order at mujowellbeing@gmail.com

Delivery and Returns

I hope you are happy with your Mujō purchase, however, if you change your mind about the purchase, it is possible to offer you an exchange or full refund, provided that the item(s) are returned, unused and with the original packaging, within 14 days of purchase.

The returned item must be unopened and in it’s original saleable condition.

When returning item(s) it is your responsibility until they reach us.We cannot accept responsibility for lost or damaged goods in transit. Goods that have been opened, tampered with or used will not be eligiable for a refund. Please send your order back in the box it was shipped in. Please obtain proof of postage.

Only products purchased on the Mujo website can be returned for a refund or an exchange. Items purchased in a department store, speciality retailer or elsewhere must be returned to their original point of purchase.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Mujō to process any refund or exchange. To start a return, you can contact mujowellbeing@gmail.com. If your return is accepted, you’ll be sent instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please retain your postal receipt until you are certain your parcel has been safely received by Mujō. We may need to see this if we fail to receive your package.

You are responsible for the shipping and additional postage charges when sending products back to Mujō.

You will be notified once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Unfortunately, for hygiene and safety reasons, returns on skincare items and teas cannot be accepted.

Returns on sale items are not accepted.

Damages

Please inspect your order upon reception and make contact immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Mujō is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If the return of the products is not because of a product defect or an error committed by us, you will have to pay th shipping charges for the return of the products.